Assistant General Manager - Freehand Hospitality

Assistant General Manager – Freehand

Company Description

Rooted in chef-led creativity, our team is passionate about bringing people together with bold flavours, thoughtful ingredients, and warm, welcoming service. We celebrate diverse culinary styles—from upscale Maritime dining to classic French fare—paired with genuine hospitality that leaves a lasting impression. Every dish tells a story, and every experience celebrates connection, community, and a true sense of place in Halifax.

Job Description

Under the direction of the General Manager, we are looking for an Assistant General Manager at Freehand Hospitality who will be responsible for overseeing guest experience, ensuring smooth operations, and supporting the front-of-staff team with active floor management to deliver impeccable service in a fine dining or upscale environment. The Assistant General Manager will also be accountable for the day-to-day operations, including staffing, cost control, staff training, budgeting, and administrative tasks.

What you will be doing:

• Communicating the vision to all team members and leading by example
• Promoting the restaurant’s brand and core values to both customers and employees
• Ensuring consistent and exceptional guest experience
• Interacting with guests, addressing inquiries, managing feedback and complaints promptly and professionally
• Liaising with back-of-house leadership as appropriate to resolve any issues regarding food quality or presentation
• Ensuring smooth and efficient daily operations, including managing staff schedules, maintaining service standards, and upholding a high level of cleanliness
• Providing mentorship to the front of house team, including monitoring employee performance, providing regular feedback, conducting performance evaluations, and implementing corrective actions as needed
• Acting as a team player and stepping in to assist with additional duties when necessary
• Ensuring compliance with health and safety regulations
• Ensuring compliance with manager accountabilities as outlined in the Liquor Control Act and upholding all relevant legal standards
• Ensuring that opening and closing procedures are followed when on duty
• Preforming other similar and relevant duties as required from time to time

The person we are looking for has:

• A post-secondary diploma/degree in Business or Hospitality is considered a strong asset
• 2-3 years proven experience in a managerial role within a hospitality establishment
• Knowledge of fine or upscale dining etiquette
• Strong wine, beer, and classic cocktail knowledge
• Strong leadership, interpersonal, and communication skills
• The ability to anticipate and fulfill guests' needs before they even ask, ensuring a flawless dining experience
• Skills in addressing and resolving guest complaints or concerns with tact, ensuring a positive outcome without compromising the guest experience
• Superior verbal and written communication skills

What’s in it for you?

• Competitive salary
• Comprehensive extended Health & Dental benefits
• 50% dining discount at Freehand locations
• RRSP program
• Access to our on-site fitness facility
• Uniform allowance
  
  

A member of The Armour Group, Freehand Hospitality is an equal opportunity employer. We value our employees and their well-being. If you would like to join an organization with which you can have a work-life balance, career growth, long term job stability, and an opportunity to positively contribute to the community, this position may be for you!

Qualified applicants are invited to submit their resume and cover letter to [email protected]. While we thank all applicants only those selected for an interview will be contacted.