Guest Services - Guest Services Supervisor

Located in the heart of downtown Halifax, The Barrington Hotel is the perfect destination for no-hassle travelers seeking value, convenience, and a warm maritime welcome. Whether for business or leisure, our central location, comfortable accommodations, and friendly service create an exceptional guest experience. Join our team and help us deliver welcoming Halifax hospitality.

We are looking for a Guest Services Supervisor who will embody excellent customer service and will work hand in hand with their team.

In this position, you will:

• Act as the Manager on Duty during all scheduled supervisory shifts.
• Welcome and acknowledge guests according to company and brand standards; anticipate and address guests' service needs.
• Help train Front Office associates to standards and on policies and procedures
• Maintain a high level of professionalism and morale in the Front Office.
• Process all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities.
• Communicate guests’ needs to all appropriate departments.
• Coordinate with other departments to ensure smooth service delivery to guests.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of associates.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
• Lead the emergency response team in the absence of senior management.
• Maintain confidentiality of proprietary information; protect company assets.
• Attend all scheduled shifts, including shift work and weekend work in accordance with the schedules.

• Such other similar or related duties as may be required from time to time

We’re looking for someone who has:

• Is a motivated, high-performing team player with excellent organizational skills and strong attention to detail.
• Demonstrates a strong work ethic and thrives in a fast-paced environment.
• Possesses critical thinking abilities, capable of addressing and resolving guest concerns with tact and efficiency.
• Has exceptional guest service skills, with at least 2 years of frontline customer service experience.
• Has prior supervisory experience.
• Previous experience in the hotel industry is a plus.
• Is familiar with hotel management software.
• A diploma in Tourism & Hospitality or Business Administration is an asset.

What's in it for you?

• Comprehensive benefits package including Health and Dental Benefits
• RRSP Matching
• Employee Assistance Program
• Opportunity for internal career growth
• Working along side a collaborative team of likeminded individuals

As Armour Group is a family organization, we value our employees and their well-being. If you would like to join an organization at which you can have a work life balance, career growth, long term job stability, and an opportunity to positively contribute to the Maritimes, this position may be for you!

The Armour Group is an equal opportunity employer. While we thank all applicants only those selected for an interview will be contacted.