IT Functional Analyst – Operations

Founded in 1956, BPA is a consulting engineering firm that specializes in buildings for institutional, commercial, multi-unit residential, and industrial markets. With a Canada-wide presence, we offer our clients expertise in mechanical and structural engineering, electricity and power, sustainable development and energy efficiency, telecommunications, security, building automation, acoustics, food service, and commissioning.

Motivated by our values of integrity, excellence, accomplishment, and passion, we will fully accomplish our mission: To build a sustainable future.

Together, we can make a greater positive impact on the world through engineering, that has the power to make a difference! 

Your main responsibilities

• Gather and analyze business requirements by collaborating with stakeholders and translating needs into functional specifications for the IT team.
• Support the implementation, configuration, and ongoing optimization of the ERP system to meet front-office operational needs.
• Drive process improvements by identifying efficiency opportunities and leveraging ERP functionalities.
• Ensure system quality by creating and executing test plans, identifying issues, and coordinating resolutions with IT.
• Train and support end-users, develop training materials, and provide ongoing guidance to ensure optimal use of systems.
• Provide application support for the ERP and connected systems, ensuring reliability and timely issue resolution.
• Assist in project management related to ERP implementation and continuous improvement initiatives, meeting deadlines and budgets.
• Maintain data integrity through validation, migration, and regular updates within the ERP system.z

Your profile

• Education: Bachelor’s degree in a relevant field
• Professional Designation: PMP certification (considered an asset)
• Overall Experience: 10–14 years
• Relevant Experience: 7–9 years in a similar role (ERP or functional analysis)
• Fluent in English and French, both spoken and written (required)
• Strong knowledge of the ITIL framework
• Hands-on experience with NetSuite ERP
• Comfortable working in a cross-functional IT/business environment

A career at BPA means:

• A dynamic environment that promotes teamwork, knowledge sharing, and technological innovation
• Training and professional development under the umbrella of our entity UniversiT
• A 37.5-hour work week, with flexible hours and the possibility of finishing at noon on Fridays
• A hybrid working remotely policy
• Competitive total compensation
• Group insurance including an EAP and telemedicine
• Employer contribution to a retirement savings fees
• Reimbursement of professional membership fees
• Recognized overtime (banked or paid hours)
• Social activities and employee discounts

We adhere to the principles of employment equity and uphold the AODA. We encourage women, visible minorities, Indigenous people, and persons with disabilities to apply. Accommodations can be made upon request for individuals involved in the selection process.

Thank you for your interest. Only selected candidates will be contacted by the Talent team.

For the purposes of inclusivity and simplicity, the third-person pronoun "they" may be used to refer to an individual person. If there is any specific mention or gender in a general context, it should be construed to include any gender.