If you know compliance and data, are curious to uncover root causes and love working collaboratively with stakeholders to improve processes, then we need you!

What you’re passionate about

You enjoy working with data to uncover compliance issues and supporting stakeholders in resolving these issues. You have an uncanny ability to identify process improvements that mitigate compliance risks and create efficiencies to make work easier. Strong organizational skills, attention to detail to ensure the accuracy of compliance information, and strong customer service skills help you develop and maintain positive relationships with various employers in the program. These are just a few reasons why this position could be a great fit for you.

A typical day for the Compliance and Process Specialist

• Support APS’ employer compliance program, which ensures employers follow current pension plan legislation and policies
• Assist in the development and maintenance of quality program standards and procedures for the Employer Compliance Program; documentation of standards and procedures will be required
• Identify and summarize trends in non-compliance, both from reviewing audit results and proactively seeking out areas to investigate, using a risk-based approach
• Recommend action plans to management to address non-compliance, including but not limited to individual employer investigation and support, education initiatives, and process improvement initiatives

• Maintain compliance information in a Microsoft Access database to ensure accurate reporting for internal and external stakeholders

• Assist internal teams by identifying specific issues that have arisen through the compliance process and ensuring teams are updated on compliance trends and issues
• Support and document the administration of new employers and employer withdrawals 
• Suggest improvements or changes to the employer compliance program and its processes to make it efficient and effective
• Establish and maintain strong relationships with employers to ensure high client satisfaction

What you bring

• University degree with 2 years of directly related experience
• Additional years of experience may be considered in lieu of education on a one-for-one basis
• Knowledge and experience with Microsoft Access is required
• Knowledge of pension legislation and policies is preferred
• Accounting or auditing experience or education is an asset
• Working knowledge of Excel, Word, Outlook, and Teams
• Excellent communication skills, both oral and written, including strong presentation and collaboration skills
• Strong organizational and time management skills
• Strong analytical and problem-solving skills
• Strong Client Service and interpersonal skills