Part Time - Night Auditor - MTN House

Part Time Guest Services Night Auditor

Basecamp Resorts, MTN House

About Basecamp

Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore & Banff, Alberta and Revelstoke & Golden, British Columbia. We are a younger and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the mountains.

Why Work for Us? 

• We offer staff accommodation for full-time (must have a "negative" criminal record check).
• We have a great health benefits plan for full-time.
• Family and Friends discount at Basecamp.
• We offer competitive wages .
• There is room for advancement in our growing company.
• We have a friendly atmosphere.
• We believe in working hard and having fun!

Position Overview

We require a part-time Guest Services Night Auditor for MTN House who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for a candidate with the same drive and commitment.

Salary: $20.00-$21.00 per hour

Location: MTN House by Basecamp

Start Date: As soon as possible

Shifts: part-time, permanent, 8-hour shifts (11:00pm to 7:00am)

Key Responsibilities

• Respond to all forms of guest queries regarding current and future bookings through telephone, email and in person.
• Respond to guest inquiries, concerns, complaints, and emergencies.
• Reconcile all accounts in a timely manner.
• Manage the property’s booking management system, ensuring that bookings are carried out in the most efficient manner for housekeeping services, property revenue potential and guest satisfaction.
• Addressing issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property.
• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.
• Report any damages or repairs to the maintenance department.
• Maintain cleanliness and organization of work areas such as front desk, property entryways, common areas, etc.
• Always greet guests in a friendly and professional manner according to Basecamp Property Management Ltd standards.
• Monitor properties at night to ensure security and quiet hour compliance.
• Comply with the Basecamp Property Management Ltd policies, procedures, and Code of Ethics.
• Uniform and personal appearance are kept clean and professional and are in accordance with the Basecamp Property Management Ltd standards.

Skills and Experience

• Ability to effectively deal with internal and external customers.
• Ability to read, listen and communicate effectively in English; both verbally and written.
• Ability to accurately input information using Hotel Property Management Software.
• Must be flexible to work various shifts throughout the week.
• Must have the mobility to climb stairs throughout the day and be able to lift 40lb.

Requirements

• Demonstrate organizational skills and strong attention to detail.
• Able to work well independently with little supervision.
• Ability to work under pressure in a fast-paced environment.
• Take initiative in solving problems.
• Excellent guest services skills.
• Promote positive relationships in communication and cooperation with all co-workers and guests.
• Must be proficient with the use of computers and telephones, including the use of Property Management Systems.

Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal, provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially.