Travel Insurance Rep

WHO ARE WE

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as  emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 165,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

JOB POSTING 

We are looking for a full-time Permanent Travel Insurance Representative to offer financial security to travelers concerning their flights, vacations, hotels, cruises, car rentals, or complete vacation packages. The position entails thoroughly explaining travel medical insurance premiums, coverage, and claims details to Members and non-members.

Do you thrive on helping others, possess a positive "can-do" attitude, and excel in high-energy environments?  If this resonates with you,  apply now!

REQUIREMENTS:

Experience: 2+ years of customer service experience, inside sales experience considered an asset, must be, or able to become, TICO certified within the first three months of employment

Skills: Telephone communication and active listening skills,  demonstrated enthusiasm for delivering outstanding customer service, keen attention to detail, Administrative and a tech-savvy mindset. Comfortable excelling in a dynamic and fast-paced work environment.

Characteristics: Self-driven attitude and a commitment to ongoing learning. Customer service approach that focuses on prioritizing and valuing members.

RESPONSIBILITIES:

• Promptly and professionally respond to incoming sales inquiries, attentively addressing client needs and leveraging product expertise to select suitable policies.

• Follow up with customers via calls for new or renewed policies, ensuring all necessary information is available for informed decisions.

• Proactively reach out to annual travel medical clients before renewal periods, emphasizing policy retention.

• Conduct careful medical screenings of clients for travel insurance quotes, utilizing relevant systems and adhering to regulatory requirements.

Is this the perfect fit for you? Send in your resume today!

CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at [email protected] 

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.