Member Support Specialist

Get ahead with CREB® — apply to become our next Member Support Specialist!

The most creative organizations aren’t afraid of trying new things and reaching beyond the scope of everyday business practice to find that next nugget of possibility.

At CREB®, we embrace this line of thinking and encourage our dynamic team of professionals to follow suit. Why? Because we know that every employee has the capacity to add value – that people do their greatest work when given the space to stretch their creative minds and apply the best of themselves in the workplace.

It’s what makes our culture unique and why you should seriously consider joining our Member Support team.

“Sounds amazing! “Tell me more about the actual role.

As a team member of our contact center, the Member Support Specialist plays a key role in creating an exceptional experience for our members and clients. You'll be at the heart of our mission—delivering friendly, reliable, and professional support across a variety of channels. Whether it’s a phone call, email, or chat, you’ll ensure every interaction is smooth, consistent, and leaving our members feeling valued and supported. Some key responsibilities include:

• Responding to all member and client inquiries, concerns, and requests regarding CREB®’s products and services.
• Membership administration, invoicing, payments, and other related administrative tasks. 
• Resolve member complaints professionally and identify when escalation is required
• Assist with software, technology troubleshooting, and Key Management Systems.

Click here to access the full job description.

These are the core elements of the job, but it’s so much more. We are looking for a friendly, customer-focused individual to establish strong relationships with our members, proactively addressing their needs.

If you're passionate about providing exceptional service, solving problems, and collaboration, this could be the opportunity for you.

What qualifications and skills do I need to meet your requirements?”

We like your enthusiasm already. Here’s a list of the minimum requirements to be competitive:

• High School Diploma
• 3 – 5 years of experience in Contact Centre and Customer Service
• 1 to 3 years of direct experience in a help desk support or call center role
• 1 to 3 years of experience in a customer service position

“Sounds good...  Are there benefits? Can we talk compensation?”

As a high-performance organization, we pride ourselves on offering a very competitive not-for-profit salary and benefit & pension package. Don’t worry: if you make it through to our pre-screening process, we’ll confirm salary expectations with you. This is a full-time position with an option of a hybrid schedule.

“Alright, I’m in. How do I apply?”

When you click apply, be sure to include:

• A meaningful cover letter (generic cover letters are so passé)
• An up-to-date skills-based resume (we want a clear understanding of your value-add)
  
  

CREB® is proud to be an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other legally protected characteristics.

CREB® will provide accommodation for candidates with disabilities throughout interview and selection process.

We would like to thank all applicants for their interest in CREB® however only candidates under consideration will be contacted. No phone calls please.