Customer Service Agent, Montréal

We are looking for a Customer Service Agent to join our Operations team.

This position is permanent, full-time and reports to the Operations Supervisor.

The work schedule is Monday to Friday from 7 a.m. to 4 p.m.

The Customer Service Agent is responsible for responding to customer inquiries by providing delivery information from our customers.

Responsibilities:

1. Answer customer calls in a professional and timely manner;
2. Maintain records of customer interactions and transactions, record details of inquiries, complaints and comments and actions taken;
3. Entering information on the pick-up of goods and searching for information;
4. Review merchandise information and provide the customer with shipment-related information;
5. Filing electronic customer order files;
6. Perform data entry and several Excel reports for clients;
7. Process information on undelivered packages and research with our internal departments and software, locate the shipment and make arrangements with customers to send their order.
8. Other relevant duties as required.

Experience and qualifications:

1. 1 year of minimum customer service experience required or related experience (asset).
2. High school diploma.
3. Training on customer service, conflict resolution and business drafting (asset).
4. Experience in the transportation industry or logistics is an asset.

Skills:

5. Articulate communicator, fluent in both verbal and written language in French/English.
6. Strong customer service orientation and ability to deal with people with sensitivity, tact and professionalism;
7. Conscientious with great attention to detail and follow-up skills;
8. Ability to multitask and work under tight deadlines;
9. Computer literacy, including effective Microsoft Suite work skills (intermediate level Excel, Word, and Outlook);
10. Strong work ethic and positive attitude.

We offer:

Job Type: Permanent, Full-Time

Salary: $22.50 per hour

Group Insurance:

11. Dental;
12. Employee Assistance Program;
13. Extended health care;
14. Vision care.

Schedule:

1. 8.5-hour shift per day
2. Monday to Friday: 7 a.m. to 4 p.m.
3. No work during weekend
4. Ability to travel to the workplace or plan to move before starting work (mandatory)

Location: In-person

Why Us:

With over 40 years in business, Cardinal Couriers Ltd is proud to serve Ontario and Quebec. We are a leading provider specializing in the early morning delivery service, known as "8 a.m. deliveries," which we accomplish through our unique safe system and key access.

Proud to serve the automotive, construction, agriculture, marine, industrial, and many other verticals, we believe that our competitive advantage lies in the design of our operations and sets us apart from the rest. Our team is Cardinal's strength and reputation, and the commitment of our employees has fostered an environment dedicated to superior service and development opportunities.

We are committed to providing a safe, collaborative, and transparent team environment where each member can contribute their unique skills and explore their potential for personal and professional growth with Cardinal.

Cardinal Couriers Ltd. believes in a diverse and accommodating workplace. We encourage and promote the employment and partnership of individuals, regardless of gender, age, race, ethnicity, disability or otherwise. Our team is committed to providing comprehensive accommodations to people with disabilities in all active processes and procedures, including but not limited to the recruitment process. To request accommodations, you may need to participate in the recruitment process (including alternative document formats or accessible meeting rooms) contact us immediately to discuss your needs privately.

CARDINAL COURRIER LTÉE  is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under provincial or federal law. We are committed to providing a safe and healthy environment for our Team Members and customers.