Retail Experience Lead

Job Overview 

The Retail Experience Leadisresponsible foropening and closing duties, overseeingdaily operations,and supervising staff during an assigned shift.  

The Retail Experience Leadmaintainsstore appearanceand product presentation to company standardsand acts as aknowledge resourcefor team members. Duties include but are not limited to supervising staff,assisting cashiers, deliveringaconsistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front ofhouseclean and organized.  

All Retail Experience Leadsare expected to be stewards of compliance andeducationleadingby example, providing education, and reinforcing company standards. The Shift Leader is also responsible for escalating allemployee issues and customer complaints/inquiriesto store managersfor resolution.  

Core Competenciesand Requirements 

• Strong knowledge of retail sales principles, methods, practices, and techniques. 

• Strong work ethic and positive team attitude. 

• Ability to guide, educateand motivate employees. 

• Strong customer service and troubleshooting skills. 

• Strong communicationskills (verbal & written). 

• Familiarity with security alarm systems – enabling and disabling. 

• Ability to learn and adapt to sales software quickly. 

• Proven data entry, data editing and typing skills. 

• Exceptional conflict resolution, negotiation, and objection handling skills. 

• Able to respond quickly in a dynamic and changing environment. 

• Excellent organizationaland time managementskills. 

• Experience with cash management. 

Job Duties 

• Open and Close retail store, includingactivating and deactivating alarms. 

• Greet and assistcustomers in a manner that models exemplary conduct to other staff. 

• Provide a high levelof customer service; build quality relationships with customers, suggest new products, provide product knowledge,and remind them of upcoming sales. 

• Assistwith team member onboarding, training,and continuous education. 

• Build team commitment to high standardsof service, exceeding Customer expectations and leading by example. 

• Maintain a full understanding and reinforceanddepartmental policies, procedures,and regulations. 

• Ensureall customer complaints are addressed and handled professionally. 

• Assistwith theimplementation ofsales strategies andmotivate sales teamto achieve goals/targets. 

• Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer. 

• Where necessary, identifyand suggest technology solutions to meet evolving customer needs. 

• Escalate team member issues to direct manager. 

• Act as a steward of education and compliance. 

Education, Training & Experience  

• 2 years of experience in the retail industry. 

• High school diploma or GED required. 

• Experience in all aspects of customer service. 

• Clear criminal record. 

• Provincial Cannabis Certification. 

Working Conditions 

• Manual dexterity requiredto use desktop computer and peripherals. 

• Ability to stand for long periodsof time. 

• Ability to lift 25pounds. 

• Overtime as required.