Account Manager

WHO WE ARE

Harding Display Corp (HDC) is one of Canada's pre-eminent point-of-sale and in-store marketing solution providers.  Located in Scarborough, Ontario, we are a family-owned company and have proudly been servicing clients in Canada and the U.S. since 1927 (that’s over 97 years!). 

Our customers – who include Coca Cola (Canada and USA), Keurig, Molson Coors, Blackhawk Network, and Canon to name a few – choose us because of our best-in-class customer-focused approach and innovative designs of temporary and permanent displays.  More importantly, though, we are backed by a strong team of dedicated, diverse employees in all segments of our business including graphic and structural design, production, manufacturing, logistics, sales, accounting, and human resources.

WHY WORK WITH US?

Our business continues to evolve, and we are looking for top talent to join our team and fuel our continuous growth. At HDC, we believe in People First, where everyone is welcome, and everyone knows you by name – you are never just a number! We acknowledge that Powerful Communication is our oxygen, and that we can’t live without it. Our Growth Mindset encourages us to be open to learning and adaptable to new ways of doing things. We are leaders in our industry and our expertise allows us to Innovate Forward, bringing the best and brightest products and services to our clients. We relentlessly seek Continuous Improvements, looking for opportunities to work smarter, not harder.

We offer:

• Competitive pay + bonus opportunity
• Paid vacation, sick/personal days
• Health and dental benefits
• Employee & Family Assistance Program
• Short and Long-term Disability
• Insurance Programs
• Fun, collaborative work environment with a group of seriously talented individuals!

Are you ready to join our growing team and become a member of the Harding family?  If so, read on!

Role Overview

As an Account Manager (AM), you are an important member of our highly valued Sales team. As the lead customer-facing representative for Harding Display Corp (HDC), you possess and apply detailed product knowledge, and a thorough understanding of your clients’ business needs to identify and unlock opportunities for growth. You will manage a portfolio of assigned new and existing HDC clients, with the objective of achieving profitable business growth and your annual targets. In addition, this role is responsible for sales expansion and introducing new products/services to new and existing clients.

This role offers the best of both worlds - you'll be in the office a minimum of three days a week, with flexibility for the rest.

A Closer Look at What You Will Do

• Reach and exceed sales and revenue objectives through development and growth of existing accounts and new prospects
• Identify customer and market trends to develop an action plan to drive sales growth
• Build annual customer business plan with Sales leadership collaboration, to align on account-specific strategy and action plan
• Manage and develop new customer business through new prospects, as assigned
• Support Account Directors on Business Development strategy by executing activities related to prospecting, client communication, and opportunity identification
• Communicate program-specific client needs to internal partners, ensure deliverables are met through the design, price estimating, production, and logistics processes
• Effectively use HDC tools, systems, and processes to hand-off client projects into production
• Facilitate the execution of client purchase orders to ensure on-time, in-full delivery
• Provide regular and timely review of project status with Sales leadership and the client
• Participate in business and networking events on a regular basis with existing customers and potential prospects
• Participate in trade shows and/or industry events
• Participate in other training & development opportunities to expand knowledge, capabilities, and effectiveness relevant to your position at HDC

Your Skills and Experience

• Post-secondary diploma or degree
• 3-5 years account management/sales experience in the Display, Packaging, or Print industry is an asset
• Customer/client-management experience is preferred
• Strong knowledge of Word, Excel, PowerPoint
• Knowledge of Adobe Illustrator and InDesign is an asset
• Experience with Sales Force.com, HubSpot, or other CRM, is preferred
• Strong presentation skills
• You are willing and able to travel to the U.S. up to 25% of the time
• Class G drivers license with access to a personal vehicle
• Excellent organizational, time management, and problem-solving skills
• Ability to manage workload and deadlines with frequent interruptions
• Excellent written and verbal communication skills
• Able to work and thrive in a team environment, focused on achieving results
• Able to work both independently and as part of a team

What You Will Need to Succeed

• Strong ability to work collaboratively with internal teams. Effectively manage differing needs of internal partners
• Able to establish credibility and rapport quickly with new and existing clients, to understand business needs, decision-making process, and key stakeholders
• Collaborative approach to working with the client, and their partners
• Agility to adapt to evolving customer needs, with ability to hold clients and colleagues accountable to commitments
• Able to identify when to escalate situations for additional support or alignment
• Ability to clearly and concisely articulate customer needs and HDC capabilities
• Ability to prioritize and manage deliverables across multiple stakeholders and deadlines
• A positive attitude, with a solutions-oriented mindset
• Detail-oriented, with the ability to understand long-term and big-picture situation and implications
• Passionate about the retail industry and actively seeks new opportunities to learn
• A passion for results

If this sounds like you, please do not hesitate to apply.  We look forward to reviewing your application! 

We thank all applicants for their interest in employment with Harding Display, however, only those selected for an interview will be contacted.

At Harding Display, we want people to love their work and show respect and empathy to all. We are committed to building a diverse workforce representative of the communities we serve and encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. If you require accommodation at any point through the hiring process, please contact the People & Talent Department at [email protected] using the subject line: Accommodation Request.