IT Applications Specialist

Position Summary:

The IT Applications Specialist will be fully accountable for resolving technical issues related to applications within the IO application ecosystem. They will manage, maintain and optimize business applications and work with integrated teams to offer technical and strategic solutions.

What You Will Do:

Application Lifecycle Management: 

• Lead investigation of complex technical and business issues related business systems, ensuring their resolution and root cause identification within the defined SLAs
• Ensure successful implementation of system enhancements, releases, patches, and fixes to deliver system performance, data integrity, and reliability
• Lead the governance, development and operations of IO applications, ensuring adherence to defined standards, policies, procedures, and guidelines
• Identify risks, recurring issues and trends to recommend changes to applications and/or processes.
• Establish processes and protocols to effectively manage and optimize IO systems
• Collaborate with business and other IT teams to understand strategic goals and application requirements
• Develop and deliver training to support new and existing application features and capabilities
• Manage vendor contracts ensuring value for money for IO
• Provide after hours support of IO applications

Solutions Development :

• Forge effective and trusted relationships with IT and business teams, supporting strategic objectives by analyzing requirements and presenting solution options.
• Research and present solution options to technical and non-technical stakeholders at all levels of the organization
• Utilize business requirements to design and recommend solutions
• Oversee application changes, manage vendors, control the release process for applications, identify opportunities for business and application process improvements, and offer ongoing support for internal departments and external users providing expert strategic and technical advice
• Develop and execute test cases

Vendor Management:

• Responsible for directing and managing vendors and service providers ensuring adherence to IO processes and procedures.
• Collaborate with teams and vendors to implement changes, enhancements, and troubleshoot issues to find solutions
• Measure and manage vendor performance, validating KPIs and SLAs.
• Supports the procurement of new vendors
• Operationalize vendor agreements defining and implementing a governance structure and processes

What We Are Looking for:

• Experience managing applications in a complex organization providing expert knowledge and support to the business and IT
• Strong vendor and contract management experience
• Experience in DevOps or Agile/Scrum methodologies
• Extremely organized and able to structure work
• Ability to handle multiple initiatives and prioritize competing demands in a dynamic, complex, fast-paced environment, to adapt quickly and to manage changing priorities
• Strong presentation and negotiation skills
• Excellent analytical, problem-solving and decision-making skills
• Customer focused

What We Offer:

• Commitment to creating a diverse, equitable, and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• A defined contribution pension plan, where IO contributes the equivalent of 5% of a full-time employee’s annual salary, with an option for IO to match an additional 5% contribution made by the employee. IO also offers a Group Retirement Savings Plan and Group Tax Free Savings Account, designed to help IO colleagues plan and save for their future.
• A comprehensive package that covers health, dental, vision, out-of-country care, paramedical services, and more.
• A pregnancy and parental leave program that offers expecting, eligible employees a top-up to 95% of their annual base salary for 31 weeks, and a parental leave program offers eligible employees a top-up to 95% of their annual base salary for 15 weeks.
• Access to IO’s  Healthcare Spending Account to top up expenses not covered in the benefits package and Lifestyle Account that expands the eligibility of health and wellness options and includes coverage for gym memberships and fitness equipment, nutrition counselling, and financial planning.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being. IO will also cover the costs associated with up to two membership and license fees per year for eligible employees if directly related to the employee’s role.
• Access to a suite of virtual healthcare options to support non-urgent medical needs
• A convenient, central location in downtown Toronto at 1 Dundas Street West that is easily accessible by public transit.

This posting will close June 11th,2025.

Interviews will be conducted on a rolling basis until the position is filled. 

The hiring range for this position is $82,800-$124,100 with a corresponding job level of P4.

After reviewing the qualifications listed above, we want you to know that we understand you may not meet all the qualifications described, but still encourage you to apply, as you may have other relevant expertise and experience that you can bring to the role.
 

At Infrastructure Ontario, we strive to create a culture that encourages a diverse equitable and inclusive environment that fosters belonging. We believe that experience comes in many forms and through learning from each others’ differences and perspectives gives us strength. We are committed to enhancing our culture and encourage applications from all walks of life. Let us know if you require any accommodations for the selection process, by contacting the Talent Acquisition Team.
 

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience will be taken into consideration as applicable to the posted position.
 

At Infrastructure Ontario, we use AI in our applicant tracking system to improve the efficiency and fairness of recruitment. Your application will be reviewed by both AI and our hiring team for a thorough evaluation. Please note that final hiring decisions are made solely by our experienced hiring team.