Project Services Manager

The Project Services Manager (PSM) will support governance initiatives around the Project Management Service Provider (PMSP) Master Services Agreement (MSA) contract, ensuring oversight of quality, on-time, and on-budget delivery of assigned projects and programs. The PSM will also support operational planning for asset renewals across the province’s general real estate portfolio, leasehold improvements, and other client ministry initiatives.

To be successful in this role, the individual must be experienced in the day-to-day oversight of high-complexity projects as defined in the Master Service Agreement, and in engaging with client teams, service provider leaders, client ministries, and internal business units.

Work Location Options:  This position offers flexibility to work from any of our established office locations, including Guelph, Toronto, Kingston, Ottawa, Thunder Bay, and Sudbury.

What You Will Do:

• Govern and hold accountable the outsourced Project Management Service Provider for the successful delivery of assigned projects, programs, and other initiatives in accordance with the Master Services Agreement and its related policies, procedures, and guidelines. Contribute directly to client satisfaction, budget, scope, and schedule adherence.
• Develop and assist various project stakeholders in achieving practical solutions to project challenges. Act as the client’s single point of contact for all project escalations.
• Lead strong client-focused team relationships to successfully facilitate the completion of the project lifecycle processes and deliverables as defined in the Master Services Agreement.
• Manage on-site escalations in person as required. Interface with necessary stakeholders to achieve optimal project resolutions.
• Report on project and program status as well as risk management to the Senior Planning Manager, Senior Project Services Manager and Director, as required.
• Utilize Infrastructure Ontario’s Project Management Information System (PMIS) for document management, review, and action of required project workflows and deliverables.
• Assist the Pre-Planning Assessment Team (PPAT) by providing project development services to the Ministries and internal stakeholder groups.  Foster relationships, create efficiencies in the program, and collaborate externally and internally on optimization programs.

• Assist in developing and influencing project initiation requirements – scope, schedule and budget and completion/approval of the Project Initiation Form (PIF).

What We Are Looking For:

Technical Experience

• Substantial experience in a Project, Program, or Portfolio Management role in the construction industry, with experience overseeing the implementation of various high-complexity projects delivered by an outsourced Project Management Service Provider across the province’s general real estate portfolio.
• Post-secondary education in a related discipline, with a concentration in real estate or project management, or working knowledge of construction industry practices and regulations, Construction Act, building codes, municipal by-laws, environmental legislation, and occupational health and safety legislations.
• Experience in preparing, comprehending, and presenting reports that contain technical and financial data related to a portfolio of projects.

Client and Stakeholder Engagement/Relationship

• Interpersonal skills required to establish and maintain effective partnerships with clients.
• Ability to collaborate, build strong working relationships with a variety of internal and external stakeholders, and effectively work as part of a team.
• Strong Written and Verbal Communication Skills
• Strong communication skills for the purpose of leading challenging conversations and managing sometimes conflicting project stakeholders’ priorities.
• Ability to quickly gauge organizational dynamics and adjust written and verbal communication to suit different audiences.
• Ability to conceptualize information and distill it to key points/messages.
• Ability to work collaboratively in cross-functional teams and coordinate efforts with multiple stakeholders.
• Significant experience collaborating with internal and external stakeholders to understand their needs, requirements, and concerns related to the project.

Critical Thinking

• Ability to quickly collect and analyze available information into concise reports, executive summaries, and recommendations to solve an issue or move forward with work.

Note: Ability to work in various geographical regions in Ontario. On-site project vigilance and travel will be required.

What We Offer:

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• A defined contribution pension plan, where IO contributes the equivalent of 5% of a full-time employee’s annual salary, with an option for IO to match an additional 5% contribution made by the employee. IO also offers a Group Retirement Savings Plan and Group Tax Free Savings Account, designed to help IO colleagues plan and save for their future.
• A comprehensive package that covers health, dental, vision, out-of-country care, paramedical services, and more.
• A pregnancy and parental leave program that offers expecting, eligible employees a top-up to 95% of their annual base salary for 31 weeks, and our parental leave program offers eligible employees a top-up to 95% of their annual base salary for 15 weeks.
• Access to our $1000 Healthcare Spending Account to top up expenses not covered in the benefits program and a Lifestyle Account that expands the eligibility of health and wellness options and can include coverage for gym memberships and fitness equipment, nutrition counselling or financial planning.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.IO will also cover the costs associated with up to two membership and license fees per year for eligible colleagues if directly related to the employee’s role.
• Access to a suite of virtual healthcare options to support non-urgent medical needs.
• A convenient, central location at 1 Dundas St West, easily accessible by public transit.

We offer a competitive salary range of $104,400 to $156,600 (PM3 level), pay will align with skills, knowledge and experience of the candidate.

This posting will close on July 28, 2025 at 11:59 pm.

Interviews will occur on a rolling basis until the role is filled.