Senior Manager, Quality and Regulatory Affairs

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Reports To: National Director, Quality & Regulatory Affairs
Status: Full Time
Schedule: Monday-Friday; 37.5 hours per week. Additional hours as required
Additional Requirements: Some Provincial and National Travel may be required.
Number of Positions: 1
Start Date: June 2, 2025
Internal Application Deadline: May 16, 2025

This vacancy is for an existing position. 

Purpose of the Role:

Plan, manage and coordinate the Provincial Quality and Regulatory Affairs Department and the Quality Management System working in close collaboration with Med/Sci, Lab Ops and Client Services and ensuring QRA is aligned on a national level. 

Your responsibilities will include:

• Plan, manage and coordinate the Quality Management System on a Provincial level working in close collaboration with Med/Sci, Lab Ops, Logistics/Specimen Management and Client Services and ensuring QRA is aligned on a national level. This includes ongoing oversight of the coordination of accreditation assessment, regulatory compliance and corrective actions of non-conformances including coordination of quality meetings and the management review processes. The Senior manager also provides provincial oversight and coordination of technical quality management including specimen collection, SOP’s, validations, EPT, KPI’s, Internal audits and development of IT test plans, and related activities
• Accountable for the development and execution of the QRA Human Resource plan working closely with the National Director and the Human Resource Business Partner. This includes developing an engagement and succession plan and ensuring there is leadership Development, Technical and Regulatory development plan for the team that aligns Nationally
• Accountable for financial planning of the Provincial QRA budget and the monthly Scorecard and acting as required in close collaboration with finance and the National Director
• Ensure QRA Supports Strategic Growth Initiatives, Government Relations Initiatives and Operations projects as prioritized by the organization
• Support Issues management from the quality perspective working closely with Government relations, Med/Sci, Lab Ops, Logistics/Specimen Management and Client Services and other parts of the value stream
• Represents LifeLabs at Provincial Meetings and initiatives of Ministry, Accreditation Bodies and Health Authorities, etc.
• Other related projects and duties

 
What you will bring to the role:

• Proactive predisposition
• Requires strong Quality Management System and Accreditation knowledge, experience and understanding, to provide expert support to all customers, internal and external
• Requires strong organizational, change, incident and project management skills to ensure that deliverables are achieved on schedule in a controlled manner
• Excellent facilitation and planning skills necessary to lead the steering committee and working groups, and the confidence to address issues and conflict within the teams
• Proven competence in facilitating the processes used to design, develop, validate, implement, monitor, control and continuously improve a Quality Management System within a regulated environment
• The ability to use sound risk management analysis to assess the regulatory and business impact of project goals and initiatives
• A clear understanding of regulatory enforcement procedures and the business impact of failing to meet external regulatory requirements
• Ability to educate others and promote cultural and procedural change in a Quality Systems environment
• Ability to conduct audits, issue non-conformance reports requiring corrective actions and follow-up on continued non-compliance
• Requires excellent verbal communication skills to effectively communicate decisions and seek input
• Requires excellent technical writing skills to create and maintain documentation
• Intermediate to advanced computer skills and proficiency in Microsoft Office and Excel

Environment, Health and Safety 

• Every worker is to work in a manner that protects his or her own health & safety as well as the safety of those co-workers and others. Workers are to work in a manner that is consistent with the law and with safe work practices and procedures established by LifeLabs

What you will bring to the role:

• Degree or Diploma in Medical Laboratory Technology                                             
• Training or certification in Lab Quality Management
• Training or certification in Project Management preferred
• Lean/Six Sigma or Quality improvement training also considered an asset
• Ontario: College of Medical Laboratory Technologists of Ontario (CMLTO)
• BC: Canadian Society of Medical Laboratory Science (CSMLS) certification required
• Six years’ previous medical laboratory experience required
• Two years of people leadership experience
• QRA experience preferred
  
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LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
 

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!