Insurance Trainer

Job Title: Insurance Trainer
Location: 505 Hwy 7 #311, Thornhill, ON L3T 7T1 (Hybrid Role)
Employment Type: Full-Time / Permanent 

Who we are:

Established in 2008, My Insurance Broker is a proud family-owned and Canadian-operated brokerage. As one of Ontario's fastest-growing online brokerages, we have forged strong partnerships with Canada's leading insurance companies. With multiple offices across Southern Ontario and a dedicated support center in Richmond Hill, we are committed to delivering superior pricing, comprehensive coverage, and exceptional service to our clients.

About the role:

As an Insurance Trainer, you will provide support to the Senior Insurance Trainer to facilitate training for new and existing staff by delivering comprehensive training programs on insurance concepts and software applications, such as EPIC. You will assist in creating and presenting training materials relevant to brokerage operations and collaborating with the Senior Trainer to design detailed training materials.

We are looking for someone who demonstrates the ability to handle multiple priorities, with excellent communication, strong analytical and organizational abilities, and a solid understanding of insurance concepts. The ideal candidate is capable of creating realistic schedules, meeting deadlines under pressure, and maintaining high levels of integrity and confidentiality.

What you’ll be doing:

• Clearly explain insurance concepts to new staff, ensuring they grasp the material effectively.
• Deliver comprehensive training programs for software applications like EPIC, tailored to users of all skill levels.
• Support organizational goals by providing exceptional training and customer service.
• Maintain and update training content to keep it current and relevant.
• Develop effective learning aids such as self-paced training materials, job aids, and instructional videos.
• Evaluate training effectiveness and provide constructive feedback for continuous improvement.
• Create and present training materials relevant to brokerage operations, including MVRs, transaction training, and workflows.
• Collaborate with the Senior Trainer to design impactful training programs and select the most effective instructional methods and materials.
• Engage participants with energetic and dynamic presentations using a variety of instructional techniques and formats.
• Stay informed about industry trends and changes in insurance regulations.
• Assist with onboarding new employees under the direction of the manager.
• Support insurance company audits by identifying training opportunities and addressing gaps.
• Manage the Senior Trainer's calendar to coordinate training sessions and, when necessary, conduct training sessions independently to ensure seamless delivery and continuity.
• Perform other related tasks as required.

What we need you to bring:

• Minimum College or University level Degree/Undergraduates Degree or comparable experience
• Minimum 1 year of experience working in a general insurance brokerage (preferred)
• R.I.B.O (Level I) License
• Proficient with insurance policy systems as well as MS Office, specifically Excel, Word, and Outlook
• Experience working with company portals and Broker Management System (EPIC) is an asset.
• Experience providing training to other people (preferred).
• Experience developing and delivering training programs for users of varying skill levels is an asset.

My Insurance Broker is an equal opportunity employer committed to fostering an inclusive, respectful, and diverse workplace. We are committed to providing accommodation upon request for applicants and employees with disabilities, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of our hiring process, please inform us and we will work with you to meet your needs.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.