Facilities Worker

About Musqueam

We are traditional hən̓q̓əmin̓əm̓ speaking people. Today, we are a strong, growing community of over 1,300 members. We live on a small portion of our traditional territory, known as the Musqueam Indian Reserve, located south of Marine Drive near the mouth of the Fraser River. The name Musqueam relates back to the River Plant, the name of the plant is məθkʷəy̓. There is a story that has been passed on from generation to generation that explains how we became known as the xʷməθkʷəy̓əm (Musqueam) - People of the River Plant. We have always moved throughout our territory using the resources it provides for fishing, hunting, trapping and gathering. We remain distinct and our cultural practices are strong, despite the devastating impacts of residential schools, colonial laws banning our ceremonies, and other attempts to assimilate our people. Our lands and waters continue to support our cultural and economic practices while serving as a source of knowledge and memory, encoded with our teachings and laws. To learn more about Musqueam, please visit www.musqueam.bc.ca 

Position Summary:

Reporting to the Manager, Administration, the Facilities Worker works as a front-line representative on behalf of Musqueam Facilities during large or small events.  The Facilities Worker must be aware of community resources, customer related services and create a welcoming connection for visitors to the community.  The scope of duties includes a wide variety of tasks aimed at communicating the department mission, coordinating events and programs, and generating related Facility reports and answering inquiries.  By liaising with internal and external users of Facilities spaces, the Facilities Worker ensures that the highest standards are maintained at all times, while acting within budgetary and policy requirements. This position requires collaboration and teamwork as they work closely with another Facilities staff member.

Roles & Responsibilities

• Completes all administrative functions to support Facilities or Administration Manager
• Ensures contract and/or Facilities policies are maintained and followed
• Carries out pre and post event site audits relating to all aspects of the event
• Ensures compliance with event licensing and liability insurance, general insurance coverage and in-house responsibilities and requirements for insurance compliance
• Arranges for the purchase of relevant goods/services (including administrative and event supplies)
• Maintains regular contact with Suppliers creating an open and professional relationship in terms of quality, service and price
• When dealing with Suppliers ensures procedures are followed regarding credit checks, purchasing, and specific vendor contracting processes
• Provides on-site event support to ensuring maximum efficiency and service excellence; work schedule may vary due to event scheduling
• Assists with pre and post event set up, tear down, and cleaning for Funerals, External Events, Community Events, and other events as needed
• Ensures the safety, security and comfort of guests, staff, and volunteers
• Assists with orientation/training of event crew and volunteers
• Receives event and other deliveries
• Responds to maintenance and facilities equipment needs in a timely manner
• Provides excellent customer service to internal/external customers
• Demonstrated excellent customer service and respect for customs when dealing with cross cultural guests
• Demonstrated sensitivity toward all ages and abilities, able to respect unique requirements, including vision and hearing impairments, mobility concerns, language and protocol
• Coordinated and book meeting spaces and Cultural Centre tours
• Increases event revenue by up-selling service packages and reservations add-ons
• Identifies and monitors opportunities that may be of interest to Musqueam
• Assists with exhibits for community events and trade shows
• Fill in and assist by conducting Cultural Walking Tours when needed
• Other related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES

• Skill and knowledge is usually attained by a diploma in Administration, Tourism, Hospitality, Marketing and/or a combination of education and minimum 2 years’ experience in a related field

• Possess an understanding of Musqueam community, culture, and resources
• Proficient with MS Office Products (Excel, Power Point, Word), Outlook; and Drupal or similar webpage software
• Familiarity with Adobe Design Suite (Photoshop, Illustrator, InDesign) would be an asset
• Experience using CRM systems

• Certificates required:  Food Safe; Serving It Right; First Aid an WHMIS

• Ability to multitask and problem solve under pressure
• Able to work flexible hours as needed for events
• Proven experience working both independently and collaboratively within a team

• Excellent interpersonal, oral and written communication
• Good organizational and time management skills with the ability to take initiative when needed
• Solid demonstrated experience providing excellent customer service
• Strong financial acumen dealing with data capture and analysis, processing invoices and receipts for cash, credit card, and debit payments
• Comfortable giving presentations to a variety of audiences
• Be discreet and confidential with the ability to handle sensitive situations with diplomacy
• Be positive, enthusiastic, flexible, innovative, approachable, confident, and professional

• Criminal Records Check

Working Conditions

• Fast-paced environment
• This position will require evenings and weekend work
• Work done in multiple locations, including:  office environment; event venues; in the community and offsite with external clients
• Ability to lift up to 25 lbs. is required
• Sometimes noisy working environment during event

Why work for Musqueam?

Our success as a leader as a First Nations Government is built on the traditional teachings of our people, initiative and dedication of the Musqueam Indian Band.  Providing a highly engaged traditional government that is member focused.

• Competitive salary
• Training and career development
• Business casual environment
• Community fitness and gym access
• Comprehensive group benefits plan and pension plan
• Centrally located with free parking; free onsite gym and class access; close to nature trails at UBC and along the Fraser River, shops, restaurants and services.