Collections Specialist

Since 1958, Neelands has been providing industry-leading and customized solutions for a broad range of industries and businesses. We are proud to have a dedicated and highly skilled technical team that is focused on refrigeration, HVAC, energy management, controls, sales equipment, and service and maintenance.

Neelands Group began as a family-run business and, to this day, we treat our team like extended family. We offer a competitive salary, learning opportunities, and a range of benefits.

The Position:

Neelands Group Limited is seeking a Collections Specialist to join our Finance team in Burlington, Ontario office.

Responsibilities:

• Proactively contact customers with overdue balances via phone and email, consistently following up to secure timely payments.
• Send follow-up reminders, account statements, and copies of overdue invoices to customers.
• Maintain detailed records of collections activities and outcomes, providing regular updates to management.
• Investigate and resolve disputes and customer inquiries promptly, aiming for positive resolutions.
• Monitor and track payments, ensuring customer invoice payments are processed efficiently and accurately.
• Analyze aging reports to identify accounts at risk and prioritize collection efforts.
• Perform credit checks and assess the creditworthiness of new and existing customers to minimize risk.
• Assist in month-end closing processes, including reconciling collections data and resolving discrepancies.
• Recommend accounts for escalation or legal action when necessary, following company policies.
• Ensure compliance with company policies, legal requirements, and industry regulations during the collections process.
• Prepare and present regular reports (weekly or monthly) on collections activities, outstanding balances, and resolution progress to management.
• Collaborate with cross-functional teams (e.g., sales, customer service) to resolve payment issues and prevent future delinquencies.
• Negotiate payment arrangements with customers, ensuring solutions align with company policies.

• Educate customers about billing processes, payment methods, and terms, ensuring they fully understand the payment expectations and avoiding future payment delays.

• Contribute to financial forecasting by providing management with accurate predictions on collections, trends, and overdue balances
• Assist with cash application processes
• Support continuous improvement by exploring system functionalities to identify efficiencies and optimize usage

Qualifications:

• Post-secondary education in business, finance or accounting
• 5 years of experience in collections
• ERP Accounts Receivable and General Ledger experience (any experience using Acumatica is an asset)
• Intermediate Microsoft Excel, such as Pivot Tables & Formulas (x-lookups, sum, if etc.)

What You Bring to the Team:

• Understands all aspects of job - impact on business goals.

• A self-starter who is highly effective working independently and within a team
• Exceptional verbal and written communication skills
• Strong organizational skills and a keen attention to detail
• Flexibility, along with the ability to operate well under pressure
• Works well in a fast-paced environment and easily adapts to change

• Strong organizational problem-solving skills with respect to multi-tasking and prioritization of responsibilities

• Ability to multi-task and meet deadlines in a high-volume setting
• Supports teamwork environment with positive and professional attitude.

• A positive, hands-on, “can-do” attitude

Why join Neelands? 

• Paid Time Off – Vacation & Sick Days
• Benefits
• RRSP/DPSP
• Competitive Salary
• Paid weekly
• Employee Assistance Program (EAP)
• Professional Development and Training

Neelands Group Limited is committed to providing accessible employment practices that comply with Accessibility standards and regulations. If applicants require accommodation for a disability during the recruitment process, they must make their needs known in advance. Please notify Human Resources or the hiring manager upon scheduling your interview.

If you are a team player and you are looking for an opportunity to grow with Neelands, we encourage you to submit your resume.

We thank all applicants for their interest in Neelands; however only those selected for an interview will be contacted. Please no phone calls or agencies.

Neelands is an equal opportunity employer.

Accommodations are available upon request. If applicable, please inform Neelands Group Limited of accommodations that are required during the recruitment process.