Integrated Care Manager

FT INTEGRATED CARE MANAGER

Status:                                  Full-time, permanent

Location:                             Cambridge, ON

Hours:                                  35 hours/week [5 days per week]

Salary:                                  $92,240 to $115,300

Paid Time Off:                   4 weeks’ vacation, 12 health & 3 personal days, 5 spiritual/ cultural development days, professional development and your birthday off

Benefits:                              Comprehensive health, dental, life insurance, and more

Pension:                              HOOPP (defined benefit plan)

Posting Date:                     June 3, 2025

Deadline:                            June 18, 2025

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency.  We strive to provide quality, wholistic health services by sharing and promoting traditional and western health practices to enable people to live in a more balanced state of well-being. SOAHAC provides services to Indigenous people including those who live on and off reserve, status, non-status, Inuit, and Metis within the Southwest, Waterloo Wellington and Erie St Clair regions.  SOAHAC has a mandate of ensuring that health services are accessible, of high quality, and are culturally appropriate. It is SOAHAC’s objective to build health care capacity within Indigenous communities. 

An opportunity exists for a site Integrated Care Manager to join SOAHAC at our Cambridge site servicing the Waterloo Wellington region.  Reporting to the Senior Manager, Client Care, the Integrated Care Manager will coordinate and oversee the work of the multi-disciplinary team at their assigned SOAHAC sites; including leadership, human resources management, site management and overall client experience.

Experience: The incumbent must possess a degree in leadership/ management and/ or healthcare. In addition, five (5) years’ experience with Indigenous health services and program management, including leading, developing and managing inter-professional and integrated health care teams, which include traditional Indigenous healers. The successful candidate must have direct experience working with First Nations, Inuit and Metis (FNIM) people and communities and traditional Indigenous healers, helpers, medicine people, knowledge keepers and Elders.  

Responsibilities

• Conduct HR planning in conjunction with the Executive Leadership Team and identify resource needs for the site
• Manage recruitment in conjunction with Human Resources and provide support with hiring decisions
• Oversee the onboarding of new team members
• Support in the development and performance of team members, including conducting regular performance management meetings
• Support team members in their use and collection of information for the electronic medical records
• Manage the day-to-day resource needs of the team, monitoring schedules including vacations to ensure adequate coverage at all times
• Provide overall leadership and management to the Waterloo Wellington team to ensure effective functioning and alignment with SOAHAC values and beliefs
• Build an environment of high trust, inter-professional collaboration, innovation and organizational learning
• Provide support to the team in understanding the vision and strategic plan at SOAHAC
• Provide support to the team to ensure an integrated and culturally safe client experience
• Oversee all aspects of client engagement, including gathering feedback from clients and implementing process improvement initiatives
• Oversee site management, including building operations and maintenance, IT oversight, Health & Safety, as well as general building issues
• Responsible for Health & Safety of site
  
  

Requirements 

• Post-secondary education in healthcare, public administration, organizational management, leadership, business management or equivalent
• Direct experience with FNIM peoples, communities and the traditional Indigenous communities
• Comprehensive knowledge of Indigenous history and the impacts on health
• Knowledge of wholistic health models and strategies
• Knowledge and experience working with the social determinants of health
• Knowledge of and support for traditional Indigenous healing practices, cultural diversity and cross-cultural learning
• Knowledge of multi-service, inter-professional teams and collaborative professional practice

• Ability to work with multiple stakeholders across broad sectors, including health, government and Indigenous organizations

• Project management expertise
• Strong computer skills and proficiency with MS Office

• Ability to take initiative and make effective decisions in a timely manner
• Organizational skills and time management skills

• Exceptional communication skills, including written and verbal
• Superior leadership skills, including human resource management, team development and teamwork
• Strong networking and relationship management skills
• Effective conflict resolution skills
• Ongoing willingness to learn Indigenous cultural competency and cultural traditions and practices
• Access to a reliable vehicle, a valid driver’s license and insurance is required with ability to travel regularly within Waterloo Wellington region, other SOAHAC sites and occasional provincial travel as required
• Clean and current police check as a condition of employment
• Up-to-date immunizations and records

This job may require additional responsibilities and duties as assigned by Southwest Ontario Aboriginal Health Access Centre.

SOAHAC values diversity and is an equal opportunity employer; however, hiring preference will be given to qualified Indigenous applicants.  SOAHAC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

Please visit Southwest Ontario Aboriginal Health Access Centre online at:  www.soahac.on.ca or like us on www.facebook.com/soahac to learn more about us!

We thank all those for applying but only those selected for an interview will be contacted.