Wellness Coach

Join us at the YMCA of Oakville and be the spark that inspires others to reach their health and wellness goals. Shine On as a coach, supporting our members every step of the way and making a positive difference in your community!

We are seeking highly motivated, values-driven team players to become part of our Health and Fitness team as a Wellness Coach.

Nature and Scope: The YMCA of Oakville is a charitable organization strengthening the community in spirit, mind, and body. Our health, fitness, and aquatics programs are designed to enable people of all ages to achieve their personal health goals and optimal fitness and well-being. Our YMCA National Certification Standards offer the highest standards in staff training and qualifications, program design, and delivery. When you join the YMCA, you join a family. Making meaningful connections with members and participants is at the core of building a healthier community.

As a Wellness Coach, you will be responsible for delivering high-quality, value-based health and wellness customer service, programs and services to members. You must be a proactive relationship builder who uses initiative to maintain a safe and welcoming environment.

Location: Peter Gilgan Family YMCA, 410 Rebecca Street, Oakville, Ontario

Hours of work: Weekend shifts with a potential for additional weekday/weeknight coverages and support

PLEASE NOTE Our building is open Saturday 7am-7pm and Sunday 8am-6pm

Salary & Benefits:

• Rate of pay: $17.20 per hour (note: $24.00 when teaching fitness classes/personal training, if applicable) 
• A complimentary YMCA membership, encouraging you to embrace the Y’s philosophy of health and well-being. 
• Opportunities for professional development and career growth

Responsibilities:

• Welcome and assist members on the wellness floor.
• Conduct wellness Orientations for new members to assist with Retention strategies set by Team Leader/Supervisor
• Understand how every piece of fitness equipment works, including which body parts they target, and demonstrate and cue correctly.
• Build meaningful, long-lasting relationships with members through purposeful interactions and take initiative in creating ways to connect with them.
• Conduct retention calls or emails to members at risk of leaving, as directed by management.
• Communicate with members and clients in a timely manner to confirm appointments, follow up after sessions, and check in on their progress to maintain positive relationships.
• Collaborate with colleagues within the department and across other departments as needed.
• Be involved in Departmental and Organization Fundraising and team building opportunities
• Monitor the wellness floor, engaging with members, coaching them on the safe use of equipment, and helping them set and achieve their personal fitness goals.
• Promote current YMCA programming, including promotions, special events, and personal training, confidently to members.
• Adhere to policies regarding health and safety, as well as child protection.
• Actively attend and participate in team meetings.
• Take time to clean and tidy wellness floor at various times during shift.
• Report any equipment or safety issues to Team Lead /Supervisor and communicate confidently with members about alternate exercise options.
• Maintain a strong customer service and organizational focus in all aspects of the role.

Requirements:

• Technical knowledge and experience related to exercise, program design and delivery, fitness, and lifestyle change management.
• Experience in a health club, community center, or fitness environment.
• Excellent customer service, interpersonal, and communication skills.
• YMCA Individual Conditioning Level 2 or equivalent certification.
• YMCA Leadership Certification in Group and/or Aquatic Fitness (preferred).
• Experience working as a fitness instructor, coach, or personal trainer is an asset.
• Proficiency with Microsoft programs and membership/fitness tracking software is an asset.
• Personal Trainer Certification is an asset but not mandatory for the coaching role.
• Current certification or willingness to become certified in PT/Group Fitness instruction is an asset.
• Current CPR and First Aid certification.
• Current Police Reference Check with Vulnerable Sector Screening. 

How to Apply: If you are interested in applying for this position and meet all the above requirements, then click APPLY NOW at the top/bottom of the posting to sign in to upload your resume and a cover letter.

The YMCA of Oakville encourages applications from all qualified candidates. Due to a high volume of applications, please note only those candidates selected for interview will be contacted.

This posting closes on May 16th, 2025

We at the YMCA of Oakville value the diversity of people and communities, and we are committed to excellence and inclusion in our Association. We are an equal opportunity employer. If you are invited for an interview and require accommodation or have any questions about the interview process, please let us know.