Client Services Administrator, Reception Team

Imagine your future with us!

At ALS, we encourage you to dream big. 

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

About the role 

This front-desk position is responsible for supporting quality work orders and handling a variety of administrative tasks. As the first point of contact, the role includes operating a multi-line switchboard, greeting visitors, directing calls, taking messages, and responding to client inquiries. The position plays a key role in maintaining the professionalism, efficiency, and accuracy of Branch Services, with a strong focus on providing exceptional client service.

Key Responsibilities:

• Enter internal workorders based on instructions from our Quality Control group;
• Make edits, as requested, to workorders for samples are in transit from one of our branch labs or in progress in the lab. Edit sample ID’s, insert/remove tasks, adjust flagging, insert triggers, etc.
• Support all ALS Branch labs by instructing/assisting them with their inquiries;
• Monitor client results and email instructions to the appropriate branch labs to create workorders based on client specific thresholds that require re-analysis;
• Organize samples that need to be re-analyzed in the Vancouver lab and locate/request necessary boxes from the warehouse;
• Maintain a spreadsheet for locations of samples requested locally or from an ALS Branch lab that requires re-analysis in the Vancouver lab;
• Assist Client Services Department in creating turnaround time reports, weekly reports and/or any other reports as assigned;
• Edit or create CPT’s as required;
• Check CPT’s and quotations from Client Services;
• Transfer client data and uploading reports from outside labs;
• Identify internal/external problems as they arise;
• Enter workorders into the ALS LIMS system based on client requests or information received from Client Service or ALS branch labs;
• Maintain a positive work environment through active team participation and a good attitude, focused on quality customer service;
• Operate a multi-line switchboard, directing calls and taking messages when necessary;
• Greet all internal and external customers courteously, determine their needs, and direct them to the proper person;
• Process a variety of paperwork including filing and sorting faxes;
• Collate finalized Certificates and Invoices;
• Receive, sort, log and distribute all incoming mail or packages from the Post Office, courier/messenger services, and walk in deliveries in a timely manner;
• Sort and log all outgoing mail;
• May assist with booking in house meeting rooms;
• Responsible for ensuring that the copy machines and cabinets are stocked at all times;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.

About you:

• Strong customer service focus, interpersonal and organizational abilities;
  
• Pleasant and professional telephone manner;
  
• Excellent English communication skills both written and verbal;
  
• Excellent computer skills including Word/Excel/Powerpoint;
  
• Ability to effectively handle escalations and time critical issues;
  
• Detail oriented individual with a strong commitment to quality and safety;
  
• Ability to effectively handle a high volume of work and time critical issues;

Required Qualifications:

• Completion of an office administration certificate or diploma or equivalent experience in an office or reception environment would be an asset;
• Background in Chemistry and/or Geology would be an asset.

Physical Demands:

• Able to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
  
• Able to perform repetitive tasks including data entry, bending and reaching;
  
• Able to use and view a computer screen for up to 7.5 hours per day.

Working at ALS

Our people are our most valuable asset and drive our success at ALS.

We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our benefits include:

• An estimated hourly pay of $27.94 CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

Please note: Benefits vary based on employee status.

About ALS

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognized and valued. 

Qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, genetic characteristics protected by the law. We invite resumes from all interested parties, including women, Indigenous persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.