Group Collections and Commissions Specialist

Position Title: Group Collections and Commissions Specialist
Reports To: Manager, Group Collection and Commissions  
Department: Group Actuarial
Term: Permanent Full-Time


Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.


The Opportunity: Equitable is growing! We are looking for a ​​Group Collections and Commissions Specialist for our Group Actuarial team. This role is responsible for providing service to our clients and advisors on matters related to Premium collection and Advisor Compensation as well as processing related tasks in our administration system.  We are a busy team, so strong communication skills, multi-tasking, high level of accuracy and attention to detail are a must. If you thrive in a fast-paced, results-driven environment, we’d love to hear from you.

Now is an exciting time to join one of the Waterloo Area's and Southwestern Ontario's Top Employers for 2025!


What you will be doing:

• Supporting our advisors and clients in resolving queries about commissions and premium payments.
• Collaborating with people at various levels of the organization in relationship management
• Ensuring advisor errors & omissions/required licensing is up to date.
• Assisting with agent of record (AOR) changes.
• Processing transactions on our administration system
• Processing payments to advisors
• Preparing commission and premium reconciliations using excel
• Supporting workload management for overall Group Collections and Commissions team
• Ensure strong internal controls and service standards are achieved 

What you will bring:

• Post secondary education
• Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing.
• Superior customer service skills with phone and email etiquette. 
• Excellent problem solving and analytical skills
• Self motivated drive that strives for continuous improvement
• Minimum 2 years of collections and commissions processing related insurance industry experience
• Strong attention to detail and high degree of accuracy
• Ability to prepare/manipulate MS Excel based numeric reconciliation
• Demonstrated organizational skills with the ability to meet deadlines

What’s in it for you: 

• A healthy work-life balance with employee wellness top of mind 
• Annual bonus program, annual vacation allowance, and company-paid benefits program  
• An additional paid volunteer day each year so you can spend time giving back to the community 
• Immediate enrollment in the company’s pension program with employer matching 
• Employee resource groups that support an inclusive work environment 
• Tuition support and specialized program assistance  
• An onsite full-service cafeteria with a variety of daily options 
• Discounts on company products and services, and access to exclusive employee perks  
• Regular EQ Together events focused on company togetherness and collaboration 
  
  

As part of the recruitment/offer process you will be required to:​ 

• Provide two professional references (minimum one supervisor and above) 
• Complete an assessment and/or testing