Director of Quality

ABOUT MICROART:

We are an electronic manufacturing company with a focus in producing PCBS (Printed Circuit Boards). Microart Services Inc. is an ISO9001, ISO13485 & AS9100 registered corporation servicing markets worldwide. Our continued commitment to servicing the prototype to mid-volume clientele has awarded us with strong, stable growth over 40 successful years and many valued long-term partnerships.

Job Title: Director of Quality

Reports To: CEO

Department: Quality Management

Location: Markham, 100% Onsite

Strategic Leadership
• Develop and execute a comprehensive quality strategy that aligns with the  company's long-term vision and operational goals
• Lead the quality function as a key member of the executive team, influencing  organizational direction and decision-making
• Collaborate with executive leadership to integrate quality initiatives into the overall business strategy
• Establish and oversee quality governance frameworks, ensuring adherence to industry standards and regulatory requirements
• Lead the development and implementation of quality policies, procedures, and best  practices across the organization
• Identify potential quality risks and develop mitigation strategies to minimize impact  on product quality and customer satisfaction
• Lead root cause analysis and corrective action processes for quality incidents, ensuring timely resolution and prevention of recurrence
• Lead the assessment and reorganization of the quality department to enhance  efficiency and drive strategic initiatives

Documentation control
• Maintain revision control for all operating procedures, controlled quality manuals, quality-controlled forms, work instructions, rework instructions and all applicable files of quality system documentation
• Keep document history log, QCF list and external codes/standards up to date 

Management representative
• Act as main company representative during annual ISO 9001, 13485, 16949, 27001  and AS 9100 registration/assessment audits
• Resolve any non-conformances identified during the audits
• Generate and send an Action Plan to the Registrar for the resolution of the non conformances
• Attend all customer meetings/audits dealing with Quality Systems and generate any corresponding Action Plans and/or reports as needed
• Conduct all meetings with appliable staff dealing with QA issues, Management Reviews and generate required Management Review Reports 

General QA
• Conduct supplier surveillance audits on selected vendors and generate corresponding audit reports
• Implement and maintain ISO 9001, 13485, 16949, 27001 and AS 9100 quality management systems
• Implement and maintain FDA listing
• Generate inspection reports for applicable customers

Data analysis and report generation
• Acquire on time delivery data, 8D (NCR/Customer Complaint) data and generate reports
• Acquire supplier performance evaluation, customer satisfaction and production  data
• Assemble all data for analysis and subsequent actions
• Conduct follow up on required actions Customer Liaison
• Serve as QA representative for all customer/potential customer quality audits
• Follow up documentation on all quality issues identified during these audits 
• Complete all customer issued questionnaires, quality agreements, surveys etc.
• Address all submitted requests for policies on conflict minerals, counterfeit parts  and REACH programs
• Complete all customer required Quality reports (Control plans, FAI Reports, ITAR  Data, Inspection Reports, PPAP Reports)
• Generate C of Cs for all applicable medical and aerospace customers 

Other responsibilities as required

This job posting is for an existing vacancy.

Please note that artificial intelligence (AI) is not used at any stage of our recruitment process. All applications are reviewed and evaluated by the recruitment team.

Microart Services Inc. is an equal-opportunity employer. We welcome applications from candidates of all backgrounds. Microart Services Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request, taking into account the applicant's accessibility needs. If you require accommodation at any time during the recruitment process please email us at [email protected].