Client Services Consultant

Postmedia is looking for a Client Services Consultant to join the team, who will onboard, grow, retain and contribute to the overall success of the business through consistent, high-quality service delivery.

Duties:

• On-board, and grow a specific set of accounts 
• Build and maintain client relationships 
• Provide client training to improve utilization of the platform and use reporting features, including any applicable reports or dashboards detailing program performance 
• Guide and coordinate marketing campaign recommendations, administrative and creative requirements. 
• Responsible for day-to-day activity in the advertising platform, client meetings and communication. 
• Ensures campaign strategies are implemented on time and adjusts or redirect as needed. 
• Analyze campaign performance metrics and develop recommendations based on data 
• Supports the vision of the company directors/partners 

Qualifications:

• Excellent Customer Service Skills 
• Ability to be flexible in a changing work environment and work well under pressure 
• Skilled at earning the trust of clients by displaying and understanding their business needs and the right solutions to meet them 
• Comfortable expanding your role parameters as needed to get the job done
• Skilled at analyzing data and deriving/communicating insights to meet client objectives
• Strong communications skills; both written and oral
• Strong analytical and problem-solving skills
• Ability to coordinate and organize marketing campaigns
• Provide guidance on identifying and engaging with media, analysts and influencers
• Ability to work independently as well as in a team environment
• Knowledge of Digital Strategy along with a competent level of technical ability is an asset
• Be informed and able to discuss digital trends and current industry issues
• Be aware of and able to articulate client’s digital strategy
• Bilingualism in French/English written and spoken will be an asset