WNW Aquatics - Waterpark Attendant

Department: Aquatics  

Availability: Monday to Sunday, various operational hours and holidays  

Position Type: Seasonal  

Reports To: Operations Manager      

KEY RESPONSIBILITIES:   

• Load and unload guests from slides and water attractions.
• Enforce facility rules and policies. 
• Execute the emergency action plan if required in emergency situations.
• Monitor supply inventories and alert manager of any potential replenishment needs.
• Provide exceptional guest service to park visitors.
• Maintain a clean and safe work environment.
• Attend scheduled in-service training sessions.
• Responsible for monitoring equipment and facilities to ensure proper maintenance by reporting issues to the appropriate authority.
• Responsible for making sure all team members comply with the company values and are completing our mission.
• Must be available to work all shifts whether they are morning, afternoon, or evening hours.
• Follow all park standards, policies, and procedures.
• All other duties as assigned or necessary to support the park as a whole and the Operations department. Management reserves the right to add or remove duties when circumstances (e.g. Emergencies, change in workload, rush jobs, staff levels, or technical development) arise.  

KNOWLEDGE & ABILITIES: 

• Ability to foster a team atmosphere and work well as a member of a team. 
• Ability to organize work and multi-task in a fast-paced environment.
• Strong leadership and coaching skills.
• Effective Organizational Skills and Attention to detail.
• Strong time management experience required with the ability to perform multiple tasks simultaneously.
• Outstanding interpersonal and communications skills required. 
• Extensive knowledge of MS Office applications and computerized scheduling software applications.
• Ability to work in a team-oriented management environment with the ability to work independently.
• Ability to manage multiple and simultaneous priorities, complex situations.
• Ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing. \
• Ability to providing quality customer service.
• Ability to handle typical and crisis situations efficiently and effectively at client site.  

SKILLS & ABILITIES  

• Guest focused
• Team player
• Good communication skills
• Trustworthy
• Goal oriented
• Self-starter 

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odors, dust, mists, gases, or vibrations. The noise level is generally moderate.  

REQUIRED QUALIFICATIONS:  

• Water Park Attendant(s) will be assigned to work at a variety of the park’s water rides and shallow water pools. Water Park Attendant’s must complete the Wet'n’Wild Toronto training program(s) prior to starting work.
• Must be 16 years or older to apply· Current Bronze Cross or National Lifeguard Certificate is an asset.
• A valid (or ability to complete before May 1st, 2025) minimum Standard First Aid, AED certificate.
• Must be able to clearly communicate safety instructions to guests.
• Must be able to hear, understand and react effectively to ride noises, signals, and ride codes.
• Must be able to effectively attend and react promptly to Guests’ concerns/distresses, first aid emergencies, unassisted and or without devices.
• Must possess strong attention to detail.
• Must be able to sit/stand/walk for long periods of time throughout the day. 
• Requires occasional lifts and carries up to 60lbs.

WORK ENVIRONMENT:  

This position requires occasional work in or around water, confined quarters, heights, loud environments, moving objects and large crowds. A successful candidate will be able to work in all weather conditions, including vast temperatures and weather conditions.