LTL Central Canada - Operations Supervisor

SUMMARY

The Operations Supervisor is responsible for planning, organizing, and supervising the day-to-day operation of the Administration and OS&D departments.

PRIMARY RESPONSIBILITIES

• Supervision of paperwork flow and office staff during the day shift.
• Provide leadership and training to current and new employees.
• Responsible for completing performance appraisals, discipline conversations, as well as assist with hiring and termination decisions.
• Provide detailed orientation to new employees specific to their new role.
• Complete vacation scheduling, approve leave of absence requests and provide vacation or leave of absence coverage as required.
• Monitor team workload and approve overtime as required.
• Maintain KPI’s as corporately directed for document processing and supporting paperwork process as it pertains to the operation.
• Prepare daily KPI reporting.
• Coordinate workflow with other shifts and departments.
• Maintain constant communication with Dispatchers and Customer Service regarding missed pickups.
• Monitor and track freight bills that require special instructions and update as necessary.
• Complete pro-active performance conversations and coaching for employee development.
• Clear understanding of all duties performed by OS&D and administration departments.
• Ensure safe working environment and that any safety concerns are reported and addressed.
• Maintain excellent phone etiquette while answering and prioritizing calls.
• Print bills of lading and manifests of loads for check-in, attach pro-bill stickers, route and scan bills of lading.
• All other duties as required.

REQUIREMENTS/QUALIFICATIONS

• Six (6) months of experience equivalent to the job description or previous experience in the transportation industry required.
• Excellent communication skills while dealing with team members, customers and drivers required.
• Able to maintain smooth flow of communication, directions and paper flow.
• Strong keyboard skills, accuracy, knowledge of shipping documents, organizational skills preferred.
• Experience with AS400, Microsoft Office, Truckmate preferred.
• Resourceful and capable of multi-tasking.

WORKING CONDITIONS

• Salary based on a 45-hour work week.
• May be required to work additional hours due to operational needs.